Fire Emergency Services Management

The response capabilities fire emergency services organizations provide today have significantly changed since 1736 when Ben Franklin established the first fire department in Philadelphia. Franklin could never have imagined that fire emergency personnel donning personnel protective equipment (PPE) to include self-contained breathing apparatuses (SCBA) would one day be trained to the level they are today while responding on horseless machines capable of discharging water great lengths and heights…but they are. 


Despite the most basic function of the fire service, “putting the wet stuff on the red stuff”, little has changed since Franklin founded the 'bucket brigade'. However, the way fire emergency service agencies are organized and managed has. Using our experience, we work with clients to evaluate and assess key functions that affect their emergency response capabilities.


Some clients may not need support for their entire agency therefore, we offer a variety of services that will assist your organization.


Our consultation includes but is not limited to:


  • Department audits including performance assessments
  • Development of master plans and standards of cover (SOC)
  • Developing risk management plans
  • Determining fire demand zones and response times
  • Ensuring compliance with all industry standards and Federal, State, and Local regulations
  • Development and maintenance of SOPs, SOGs, MOUs, MOAs
  • Budgeting  

Fire Emergency Services

Fire Emergency Services

Common Areas of Support

Station Location & Planning

Utilizing the Center for Public Safety Excellence (CPSE) Fire and Emergency Service Self-Assessment manual (FESSAM) current edition, our management and planning support will ensure the development and use of physical resources is consistent with an emergency service provider's established plans and that in order to prepare yourself for the future, a systematic and planned approach to future development of facilities is in place.  Additionally, we help emergency service providers to design, maintain, and manage fixed facility resources that meet your goals and objectives in a timely and effective manner.

Staffing Analysis

Utilizing the Center for Public Safety Excellence (CPSE) Fire and Emergency Service Self-Assessment manual (FESSAM) current edition, our support assist emergency service providers with ensuring general human resources administration practices are in place and are consistent with local, state/provisional, and federal statutory and regulatory requirements as well as industry standards. Additionally, we support emergency service providers with planning systems to attract, select, retain, and promote qualified staff in accordance with applicable local, state/provisional, and federal statutory and regulatory requirements as well as industry standards. Furthermore, we support emergency service providers with ensuring human resources development and utilization is consistent with your agency’s defined mission, goals, and objectives as well as being able to provide data on the utilization of your personnel. Other areas that we support emergency service providers with identifying are personnel compensation and occupational health and safety risk management.

Community Risk Assessment and Standard of Cover

Utilizing current editions of the Center for Public Safety Excellence (CPSE) Community Risk Assessment: Standards of Cover in conjunction with their Fire and Emergency Service Self-Assessment Manual (FESSAM), we support emergency service providers with identifying the following:


  • Unique characteristics of your community
  • Effectively applying a methodology to perform an all-hazard risk assessment
  • Determining and planning response strategies relative to your community’s unique hazards and risks
  • Identifying where quality performance exists and where quality of performance is challenged, in other words a Gap Analysis
  • Establishing management plans for quality maintenance or improvement as needed

Training and Management Study

Utilizing the Center for Public Safety Excellence (CPSE) Fire and Emergency Service Self-Assessment manual (FESSAM) current edition, our support enables  emergency service providers to ensure a training program is established and provided to support your agency and community needs. Additionally, our planning and management methodologies assist  emergency service providers with ensuring training resources are sufficient, relevant, and meet current industry standards.

Financial Resources

Utilizing the Center for Public Safety Excellence (CPSE) Fire and Emergency Service Self-Assessment manual (FESSAM) current edition, our support assists  emergency service providers with evaluating their financial condition and determine their ability to fund operational priorities and their organization’s prognosis for long-term quality of service.  Areas of evaluation consist of financial planning, revenue, and expenditures.  We will meet with  emergency service provider's leadership to assist with the creation and management of a department budget specific to their needs and services to be delivered.

Program Management

Utilizing the Center for Public Safety Excellence (CPSE) Fire and Emergency Service Self-Assessment manual (FESSAM) current edition, our support assists  emergency service providers with identifying services, activities, and responses provided for the community or facility that are designed, organized, and operated in compliance with the fire service provider’s mission, goals, and objectives.  Areas that we concentrate on are adequacy, effectiveness, methods, and results of programs. Additionally, our management and planning support will assist  emergency service providers and their local government officials with managing risks as would be defined in a Community Risk Assessment and Standard of Cover.