At some point, every client has encountered some type of problem that affected their desired outcome. Continuous Process Improvement (CPI) involves understanding problems and then defining solutions to overcome them. In many instances, problems are considered wasteful with respect to delivering value, especially when they involve processes. How many times have you asked, “Why does it take so long to complete a task?” Or, “Isn’t there a better solution to doing this?” Or, “Why can’t we do this or that?”
In business, waste is not something intentionally created. Rather, waste is created because of the lack of continued evaluation and typically occurs over time.
Often, complacency is to blame. In some cases, when change occurs within an organization, there are traces of previous practices that remain. Often, these previous practices performed by individuals who are reluctant to change, influence others to deviate from the intended process. This results in waste; waste of time, manpower, and even money, all which are considered items of significant importance to a client.
When working to reduce waste and increase efficiency, we encourage every client to keep several important desired effects at the top of their priority list: